Refund Policy

Automatic Credit Reversal

Whenever an AI generation job in MakerGIF fails due to upstream provider errors, invalid image output, or request timeouts, the deducted credits are automatically refunded to your account balance with no support ticket required.

Cash Refunds for Subscriptions & Credit Packs

We offer refunds on direct purchases from MakerGIF (makergif.com) under the following conditions:

1. Request Window: Submitted within 7 calendar days of the original transaction date.
2. Unused Credits: Zero or minimal (< 10%) credits from the purchased pack or billing cycle have been consumed, OR a verified technical billing error occurred (such as accidental duplicate charges).
3. Renewal Cancellations: You may cancel recurring subscriptions at any time from Settings -> Billing to prevent future renewals.

Non-Refundable Cases

• Credits already consumed on completed AI generations that delivered valid image outputs.
• Accounts suspended for violating our Terms of Service or engaging in abusive chargebacks.

How to Request a Refund

Email support@makergif.com with your account email, transaction or invoice ID, and reason for the request. Approved refunds are returned to the original payment method within 5 to 10 business days.